Introduction
Aigency Online Services Limited ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our comprehensive business services and visit our website.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name, email address, phone number, and business information
- Company details, project requirements, and business objectives
- Payment information and billing addresses
- Communication preferences and feedback
- Technical specifications and business data for project delivery
Service-Specific Data Collection
Depending on the services you engage, we may collect additional information:
AI Consultancy Services
- Business models, financial data, and operational information
- AI readiness assessments and technology stack details
- Customer demographics and target audience information
- Workflow documentation and process maps
AI Implementation Services
- Website credentials, API keys, and platform access
- Database structures and technical configurations
- Payment gateway and eCommerce platform data
- Analytics accounts and tracking implementations
Automatically Collected Information
- IP addresses, browser types, and device information
- Website usage patterns and page interactions
- Cookies and similar tracking technologies
- Performance metrics and analytics data
How We Use Your Information
Service Delivery
- Providing AI consultancy, implementation, and microservices
- Project management and client communication
- Quality assurance and service optimization
- Training delivery and educational content
Business Operations
- Processing payments and managing accounts
- Customer support and issue resolution
- Legal compliance and regulatory requirements
- Business analytics and performance improvement
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist in:
- Cloud hosting and data storage services
- Payment processing and financial transactions
- Analytics platforms and performance monitoring
- Communication tools and project management systems
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes and government requests
- Protect our rights, property, and safety
- Enforce our terms of service and agreements
- Prevent fraud and ensure security
Data Security
We implement appropriate security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Access controls and authentication protocols
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Secure backup and disaster recovery procedures
Data Retention
We retain your information for as long as necessary to:
- Provide ongoing services and support
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
- Maintain business records and documentation
International Data Transfers
As a Mauritius-based company serving global clients, we may transfer data internationally. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
Your Rights and Choices
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate or incomplete data
- Deletion of personal information (subject to legal requirements)
- Data portability and transfer rights
- Opt-out of marketing communications
- Objection to certain data processing activities
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality and user experience
- Analyze website traffic and performance
- Personalize content and advertisements
- Maintain login sessions and preferences
You can control cookie settings through your browser preferences.
Third-Party Services
Our website and services may integrate with third-party platforms including:
- Google Analytics, Meta Pixel, and other analytics tools
- Payment processors and financial institutions
- Social media platforms and advertising networks
- Cloud storage and communication platforms
These third parties have their own privacy policies governing their data practices.
Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through appropriate channels.
Contact Information
For questions about this Privacy Policy or to exercise your rights, please contact us:
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to our data practices as described herein.