Privacy Policy

Introduction

Aigency Online Services Limited ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, store, transfer, and safeguard your information when you use our comprehensive business services and visit our website.

Data Controller

For the purposes of applicable data protection laws, including the Mauritius Data Protection Act 2017, the sole Data Controller of your personal information is:

• Aigency Online Services Limited
• 4th Floor, The Docks 4, Caudan, Port-Louis, Mauritius
• Company Registration Number: 226158
• Global Business License Number: GB26205813
• Email: [email protected]

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and business information
• Company details, project requirements, and business objectives
• Payment information and billing addresses
• Communication preferences and feedback
• Technical specifications and business data for project delivery

Service-Specific Data Collection

Depending on the services you engage, we may collect additional operational information:

AI Consultancy Services

• Business models, financial data, and operational information
• AI readiness assessments and technology stack details
• Customer demographics and target audience information
• Workflow documentation and process maps

AI Implementation Services

• Website credentials, API keys, and platform access
• Database structures and technical configurations
• Payment gateway and eCommerce platform data
• Analytics accounts and tracking implementations

Automatically Collected Information

• IP addresses, browser types, and device information
• Website usage patterns and page interactions
• Cookies and similar tracking technologies
• Performance metrics and analytics data

Legal Basis for Processing

Under the Mauritius Data Protection Act 2017, we process personal information on one or more of the following valid legal bases:

Contractual Necessity

We process information necessary to:

• Deliver requested services and digital workflows
• Manage projects, timelines, and business contracts
• Process incoming payments
• Provide dedicated customer support

Legitimate Interests

We may process information to support our operations for:

• Service improvement and quality assurance
• Fraud prevention, transaction security, and credit card chargeback defense
• Business analytics and corporate operational management
• Website performance optimization

Consent

Where required by law, we process information based on your explicit consent for:

• Marketing communications and corporate promotions
• Optional, non-essential cookies and tracking technologies (such as marketing pixels)

Legal Obligations

We process information where necessary to:

• Comply with statutory legal, tax, accounting, and corporate frameworks
• Respond to binding, lawful government or regulatory requests
• Maintain legally mandated business records

How We Use Your Information

Service Delivery

• Providing AI consultancy, technical implementations, and custom microservices
• Project management and structured client communication
• Quality assurance, data modeling, and service optimization
• Training delivery and educational content distribution

Business Operations

• Processing payments, validating subscriptions, and managing active accounts
• Customer support workflows and systemic issue resolution
• Fraud screening, chargeback mitigation, and legal compliance
• Internal business analytics and technical performance improvement

E-Commerce & Merchant Disclosures

To ensure transparent transactional processing and satisfy the structural compliance rules of our global card payment networks, the following parameters govern all commercial interactions on this platform:

• Merchant Domicile: Aigency Online Services Limited is located and domiciled in Mauritius. Our country of domicile is clearly disclosed to cardholders immediately prior to the execution of payment instructions.
• Transaction Currency: All platform transactions are explicitly processed in the currency stated at checkout (typically USD $ or EUR €). The exact billing currency is presented transparently before any payment authorization occurs.
• Pricing & Validity: All listed prices are inclusive of all applicable taxes. Standard digital checkouts and session-based pricing quotes remain valid strictly for the duration of your current browser session.
• Payment in Advance: Full payment is strictly required in advance prior to initializing strategy consultation slots, digital asset deployments, code developments, or launching custom automation builds.
• Delivery Policy: All services and products sold on this platform are delivered via electronic channels. Access instructions, consultation calendar links, and project milestone deliveries are sent directly to your verified customer email address or linked digital workspace. No physical shipping applies.
• Export Restrictions: Our digital services are subject to standard international trade, economic sanctions, and export control regulations. We do not provide software, strategic consultation, or system integrations to individuals or entities located within restricted or comprehensively sanctioned jurisdictions.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except under the following strict circumstances:

Service Providers

We may share information with trusted third-party service providers who assist in:

• Cloud hosting infrastructure and secure data storage services
• Payment processing networks and financial transactions
• Analytics platforms and performance monitoring tools
• Internal communication systems and centralized project management platforms

Legal Requirements

We may disclose information when required by law or to:

• Comply with active legal processes and government mandates
• Protect our corporate rights, property parameters, and structural safety
• Enforce our active terms of service, payment parameters, and legal agreements
• Prevent systemic financial fraud and ensure digital platform security

Data Security

We implement strict technical and organizational security measures to protect your information, including:

• Cryptographic encryption of sensitive data in transit (SSL/TLS) and at rest
• Granular operational access controls and multi-factor authentication protocols
• Regular security audits, monitoring routines, and vulnerability assessments
• Internal employee training on data protection practices
• Secure offsite backup routines and documented disaster recovery procedures

Data Retention

We retain personal information only for as long as necessary to:

• Provide ongoing services, optimization modifications, and user support
• Fulfill our specific contractual obligations to your business
• Comply with global financial, tax, and regulatory record-keeping obligations
• Resolve transactional disputes, defend chargebacks, and actively enforce our site agreements
• Maintain legitimate business records in accordance with statutory guidelines

When information is no longer required, it is securely deleted, permanently anonymized, or securely archived in accordance with legal requirements.

International Data Transfers

As a Mauritius-based company serving global clients, your personal information is stored and processed under the framework of the Mauritius Data Protection Act 2017. Where international transfers to global infrastructure vendors occur, we enforce rigorous contractual, organizational, and technical safeguards designed to protect personal information in accordance with the standards of the Act.

Your Rights

Subject to the Mauritius Data Protection Act 2017, you hold the following statutory rights regarding your personal information:

• The right to request access to and extraction of your stored personal records
• The right to correct inaccurate, obsolete, or incomplete datasets
• The right to request deletion of your personal information (subject to overriding legal retention mandates)
• The right to restrict certain processing activities or automated workflows
• The right to object to processing activities based purely on legitimate interests
• The right to completely withdraw processing consent at any time where processing relies on consent
• The right to request structural portability and transmission of your info to another provider
• The right to lodge a formal complaint with a competent regulatory authority

To exercise any of these privacy rights, please submit a formal request using the details listed in our contact section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality, performance, and user experience
• Analyze website traffic data, user metrics, and engagement patterns
• Personalize platform content and target specific advertisements
• Maintain login sessions and site preferences

Cookie Consent

Non-essential analytics, advertising, optimization, and marketing cookies (including third-party tracking pixels) are deactivated by default. They will activate only after a user provides explicit consent through our website cookie preference tool. Users may accept, reject, or modify cookie preferences at any time.

For complete information regarding tracking technologies, categories of cookies used, retention periods, and consent controls, please review our comprehensive Cookie Policy.

Third-Party Services

Our website and services may integrate with third-party platforms including:

• Google Analytics, Meta Pixel, and other web analytics software
• Certified payment processors and financial institutions
• Social media platforms and digital advertising networks
• Cloud storage and communication platforms

These third parties maintain their own independent privacy policies governing their respective processing activities. We recommend reviewing their disclosures independently.

Children's Privacy

Our services are developed exclusively for business entities and are not directed to children under 18 years of age. We do not knowingly collect personal information from individuals under 18.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices, deployment technologies, legal frameworks, or business operations. Material changes will be communicated through appropriate channels on our website alongside an updated timestamp.

Contact Information

For questions regarding this Privacy Policy, data protection matters, cookie preferences, or requests relating to your privacy rights, please contact us directly: