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Last Updated: June 25, 2026
This Refund Policy governs purchases made from Aigency Online Services Limited, a company incorporated and domiciled in Mauritius.
By purchasing any service from Aigency Online Services Limited, you acknowledge that you have read and understood this Refund Policy before completing your purchase.
All payments made to Aigency Online Services Limited are final and non-refundable once processed.
This policy applies to all services offered including, but not limited to:
Because our services involve customized digital work, technical implementation, consulting expertise, strategic planning, and intellectual property development, refunds are generally not available after payment has been successfully processed.
This limited refund policy is clearly disclosed to customers before purchase completion.
This Refund Policy applies to all AIGency services across the following categories:
While refunds are generally unavailable after payment, clients may request project cancellation before work commences.
The following conditions apply:
Where project work has already commenced, payments are non-refundable.
All services require payment in advance or according to agreed milestone schedules.
By placing an order, the customer acknowledges that payment may be collected before service delivery begins.
Transactions are processed in the currency displayed during checkout.
The applicable transaction currency will be clearly disclosed to the customer before payment authorization.
Applicable pricing, taxes, duties, and charges will be clearly disclosed before payment confirmation.
Customers are responsible for reviewing the final order summary prior to completing payment.
Because our offerings consist entirely of digital consulting, software implementation, AI configurations, automation systems, and technical services, no physical shipment or traditional shipping logistics apply.
Services may be delivered through:
Delivery timelines vary by project scope and are defined within the applicable project agreement or scope of work.
AIGency is committed to delivering high-quality services that meet or exceed client expectations.
We work closely with clients throughout the project lifecycle to ensure satisfaction and successful project execution.
However, dissatisfaction with completed work, changes in business circumstances, or subjective expectations do not constitute grounds for a refund.
Clients may request modifications to ongoing projects.
Additional fees may apply for:
Project modifications do not entitle clients to refunds for work already completed.
Certain services, software implementations, digital assets, and technical deliverables may be subject to applicable export control laws, sanctions regulations, or international trade restrictions.
Aigency Online Services Limited reserves the right to refuse, suspend, or terminate services where legal restrictions apply.
Any disputes regarding services, payments, cancellations, or this Refund Policy will be resolved through:
All disputes are subject to the laws and jurisdiction of Mauritius.
This Refund Policy should be read together with our:
These policies form part of the overall contractual relationship between the customer and Aigency Online Services Limited.
For questions regarding this Refund Policy, cancellations, payments, or specific circumstances, please contact:
AIGency reserves the right to update this Refund Policy at any time. Changes will be published on this page together with an updated revision date. Continued use of our services after policy updates constitutes acceptance of the revised Refund Policy.
By purchasing services from Aigency Online Services Limited, you acknowledge that you have read, understood, and agreed to this Refund Policy prior to completing your order.