Refund Policy

Payment and Refund Terms

NO REFUNDS AFTER PAYMENT: All payments made to Aigency Online Services Limited are final and non-refundable once processed. This policy applies to all services offered including but not limited to AI consultancy, full AI builds, AI microservices, and ongoing retainers.

Service Categories Covered

This refund policy applies to all AIGency services across the following categories:

AI Consultancy Services

• One-on-One AI Strategy Sessions
• AI Tech Stack Reviews
• Workflow Automation Discovery
• Custom AI Growth Plans
• AI Audits

Full AI Builds

• AI-Powered Shopify and WooCommerce Stores
• Custom GPT Chatbot Integration
• AI Email & SMS Marketing Systems
• Sales Prediction Models
• AI Customer Segmentation
• Automated Customer Support Systems

AI Microservices

• Prompt Writing Packs
• Auto Content Engine
• Ad Creative Packages
• AI Assistant Setup
• Analytics Booster

Project Cancellation Policy

While refunds are not available after payment, clients may request project cancellation before work commences. In such cases:

• Cancellation requests must be submitted within 24 hours of payment
• No work must have begun on the project
• A processing fee of 10% may apply to cover administrative costs
• Cancellation approvals are at AIGency's sole discretion

Service Delivery and Satisfaction

AIGency is committed to delivering high-quality services that meet or exceed client expectations. We work closely with clients throughout the project lifecycle to ensure satisfaction. However, dissatisfaction with completed work does not constitute grounds for a refund.

Dispute Resolution

Any disputes regarding services or this refund policy will be resolved through:

• Direct communication with our project management team
• Escalation to senior management if necessary
• Mediation through appropriate business channels

All disputes are subject to Mauritius jurisdiction and applicable laws.

Payment Terms

All services require payment in advance or according to agreed milestone schedules. Payment methods accepted include:

• Bank transfer
• Credit/Debit cards
• Digital payment platforms

Service Modifications

Clients may request modifications to ongoing projects, but additional fees may apply for scope changes. Modifications do not entitle clients to refunds for work already completed.

Contact Information

For questions regarding this refund policy or to discuss specific circumstances, please contact us:

Policy Updates

AIGency reserves the right to update this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after policy changes constitutes acceptance of the new terms.