Terms & Conditions

Agreement Overview

These Terms and Conditions ("Terms") govern your use of services provided by Aigency Online Services Limited ("Company," "we," "us," or "our"). By engaging our services, you ("Client," "you," or "your") agree to be bound by these Terms.

Services Offered

Aigency Online Services Limited provides comprehensive AI business solutions across multiple categories:

AI Consultancy Services

• One-on-One AI Strategy Sessions
• AI Tech Stack Reviews
• Workflow Automation Discovery
• Custom AI Growth Plans
• AI Audits

Full AI Builds

• AI-Powered Shopify and WooCommerce Stores
• Custom GPT Chatbot Integration
• AI Email & SMS Marketing Systems
• Sales Prediction Models
• AI Customer Segmentation
• Automated Customer Support Systems

AI Microservices

• Prompt Writing Packs
• Auto Content Engine
• Ad Creative Packages
• AI Assistant Setup
• Analytics Booster

Service Agreements and Scope

Each project begins with a detailed scope of work outlining:

• Specific deliverables and timelines
• Project milestones and payment schedules
• Client responsibilities and required materials
• Communication protocols and revision limits
• Technical specifications and platform requirements

Client Responsibilities

Clients agree to:

• Provide accurate and complete project information
• Supply necessary materials, access, and credentials in a timely manner
• Respond to communications and requests within agreed timeframes
• Review and approve deliverables according to project schedules
• Ensure compliance with platform policies and legal requirements
• Maintain confidentiality of proprietary methods and strategies

Payment Terms

• Payment is required in advance or according to agreed milestone schedules
• All fees are non-refundable once payment is processed
• Late payments may result in project suspension or termination
• Additional work beyond the agreed scope will incur extra charges
• Currency exchange rates and payment processing fees may apply

Intellectual Property Rights

Client-Owned Materials

Clients retain ownership of:

• Original brand assets, logos, and content provided
• Business data, customer information, and proprietary systems
• Final deliverables upon full payment completion

AIGency-Owned Materials

AIGency retains ownership of:

• Proprietary methodologies, processes, and frameworks
• Template designs, code libraries, and development tools
• AI configurations and optimization strategies
• Training materials and educational content

Confidentiality and Non-Disclosure

Both parties agree to:

• Maintain strict confidentiality of sensitive business information
• Protect client data, financial information, and strategic plans
• Use confidential information solely for project completion
• Return or destroy confidential materials upon project completion

Project Timelines and Deliverables

• Timelines are estimates based on scope and client responsiveness
• Delays caused by client non-response may extend project timelines
• Rush delivery requests may incur additional fees
• Force majeure events may impact delivery schedules

Revisions and Modifications

• Each project includes a specified number of revision rounds
• Additional revisions beyond the agreed limit incur extra charges
• Scope changes require written approval and may affect timelines
• Major modifications may be treated as separate projects

Limitation of Liability

AIGency's liability is limited to:

• The total amount paid for the specific project in question
• Direct damages only, excluding consequential or indirect losses
• Claims must be made within 30 days of project completion
• Third-party platform limitations and restrictions apply

Termination Conditions

Either party may terminate services under the following conditions:

• Material breach of contract terms
• Non-payment or consistent late payments
• Failure to provide necessary project materials or access
• Written notice with appropriate termination period

Governing Law and Jurisdiction

These Terms are governed by the laws of Mauritius. Any disputes will be resolved through:

• Mauritius jurisdiction and applicable commercial laws
• Mediation and arbitration procedures when appropriate
• English language for all legal proceedings

Force Majeure

Neither party shall be liable for delays or failures caused by circumstances beyond reasonable control, including natural disasters, government actions, or technical infrastructure failures.

Amendments and Updates

These Terms may be updated periodically. Continued engagement of services constitutes acceptance of updated terms. Material changes will be communicated in advance when possible.

Contact Information

For questions regarding these Terms or to discuss specific contract matters, please contact us: